All cancellations for any on-premise scheduled service must be within 48 hours of said scheduled service.

Any off-premise appointments must be cancelled with 72 hour advance notice.

Any cancellations made within 48 hours of a scheduled on-premise service can only be allowed up to 50% credited of the total balance the other 50% is nonrefundable. There are no refunds for off-premise appointments within 72 hours of said service.

Any retail can be returned so long as the item is unopened. The refund will be charged as a credit towards the pet owners account.

All boarding services are subjected to 2/3 applied as a credit towards pet owner’s account and 1/3 of payment is non-refundable.

Packages and Memberships are nonrefundable and not of cash value. All service transactions are final.

We require all standard canine and feline vaccinations in order to use our daycare/ boarding services.

The required vaccines for canines are:

• DHPP

• Rabies

• Leptospirosis

• Bordatella

• K9 Influenza vaccines

• We also require a clear fecal sample test

The required vaccinations for felines are:

• Parvo

• Herpesvirus-1

• Calicavirus

• Feline Rabies

• Distemper

• We require a negative Feline Leukemia/ Feline Immuno Deficiency test

Our temperament test is designed to ensure our services are a right fit for you and your dog. We typically recommend temperament tests be completed earlier into the group day as possible to ensure our trial dog is introduced to our group dogs one at a time as opposed to being introduced into an already established group.

We utilize a 3 section entrance to properly introduce our trial dogs into the group as safely as possible. The first entrance in an inclosed area visually and physically separated from our group, He we monitor for signs of anxiety and overall body language, allowing the trial dog to explore their new surroundings at their own pace.

Once we notice signs of comfort and lessened anxiety, we take the trial dog into our second section, an area in the main group separated by a wire fence. Here we allow our trial dogs to greet any group dogs through the safety of the fence and monitor their overall body language around other dogs. Once they begin to show signs of comfort, we introduce the group dogs one by one having them enter the sectioned off area on lead. Here we look for any signs of aggression or reactivity.

Provided the initial introductions go well, we allow our trial dogs to enter the group where we will continue to monitor their anxiety levels, body language, overall play style and type of dogs the best socialize with, filling out a trial report card.

The final step of our temperament test is to take a Polaroid picture of the trial dog playing with their new friends. We go over the report card as well as any notes throughout the day with the pet parent at pick up.

We require any dog to use our daycare/ boarding services older than one year to be spayed or neutered. We allow any dog under one year of age to attend daycare so long as no behavioral problems arise as a result of them being unaltered and will remind clients one month in advance of the deadline.

We require any new clients to book at least 24-48 hours in advance. There is no requirement for clients on memberships or packages to book in advance, but we do ask clients to be aware that if there is no guarantee that we will have open availability for any unscheduled visits.

We are a subscription based business, which means we require all clients who attend daycare to be on a monthly subscription. We do not allow the purchase of single use days past the initial temperament test.

Memberships are a monthly subscription with no minimum day requirement.

• XS: 1-10lbs

• S: 10-20lbs

• M: 20-45lbs

• L:45-70lbs

• XL: 70-90lbs

• XXL: 90-110lbs

• XXXL: 110lbs+